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Quality is defined as products and services that meet the customer’s expectations at a cost representing value.

While various sportsbet functions will assist the supplier in improving quality, the responsibility ultimately remains with the supplier.

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The supplier shall strive to meet the goal of 100 % on time delivery. The delivery date is defined on the Purchase Order or Blanket Purchase Order release and is compared to the Receive date at sportsbet.

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These measurements include missing certifications, missing dates, documentation errors, incorrect part numbers, revisions and labeling, excessive/ unauthorized premium freight and incorrect shipping methods.

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The supplier shall strive to meet the goal of zero defects at sportsbet facilities. Defective product received by sportsbet will be monitored using parts per million (PPM).

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Corrective action response times are: Containment = 24 hours and total completion 10 calendar days. All unaccepted corrective actions will be treated as late response.

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sportsbet requires the latest 3rd party registration certificate on file at sportsbet (AS9100, ISO, TS, etc).

On a quarterly basis, selected Global Suppliers will receive a scorecard as per the above criteria. If the Global Supplier scoring falls below 73%, the supplier is responsible for taking action by submitting recovery plans.